Question 1

Who makes your garments, and where are they made?

Accepted Answer

I cut, sew, and wrap each garment in my Falmouth studio. My fabric is sourced from trusted ethical suppliers, and my buttons are 3D printed in Cornwall from recycled plastics.

Question 2

How do I know items will fit me?

Accepted Answer

On each product listing scroll through the photos to see a chart with specific garment measurements for each size and style. I suggest measuring against garments you already have, to see how it'll compare and choose the right fit for you. Note that my styles are often a relaxed, oversized fit. Any queries, just get in touch.

Question 3

When will I receive my order?

Accepted Answer

Garments are made to order, unless specified otherwise. Once ordered, there is a lead time of 1-4 weeks. Your order will be shipped within this time, via Royal Mail's Signed For service, which often takes a day or two for UK orders.

Question 4

Is there an extra charge for custom orders?

Accepted Answer

There is no extra charge for small design tweaks, providing your own fabric, or orders of previous styles now discontinued.

For larger style adjustments which involve design work, a charge will be quoted before going ahead, depending on the nature of the design.

For completely bespoke commissions, we'll chat through what you're after and I'll put a quote together.

Question 5

Do you ship internationally?

Accepted Answer

I am mostly UK based for shipping, as recent changes have made it complicated to ship to the EU and USA. Wherever you are from, please get in touch and I'll see what I can do.

Question 6

Can I return or exchange an item?

Accepted Answer

Your garment is sewn just for you, when your order comes in, so please check the size guide and make any enquiries before purchasing.

Returns & exchanges can be made on items without custom adjustments. Let me know within 14 days of receiving your package if you'd like to return it, or want an alternate size or style.

If exchanging, please allow another 1-4 weeks for another garment to be made. I will only do one exchange, if it's still not right, a refund will be issued. This is at considerable cost for me, so please ask for my help.

The returned garment must be unworn, and posted via Signed For delivery, at your own cost.

I will issue a full refund on any faulty item - I carefully make and check each item myself from start to finish, but if you do have an issue, please get in touch and I'll help. Once safely received by me, I'll process your refund.

Completely bespoke items within commissioned projects aren't refundable - but it's an interactive process to make sure the garment is perfect for you.

Email me at ellagriffee_studio@outlook.com for more info on any of the above.

Question 7

How do I care for my garment?

Accepted Answer

Natural fabrics are low maintenance, and getting into the habit of airing them now and again, instead of constantly washing them, hugely improves their longevity and is better for the environment.

That said, items will be absolutely fine on a 30 degree wash with similar colours (unless specified otherwise on your care card). Leave to dry naturally on an airer, and iron inside out if needed.

Question 8

Can I visit the studio, and buy directly?

Accepted Answer

My studio is open by appointment , so just get in touch to arrange a visit.

As garments are made to order I rarely have stock and sizes for trying on or buying directly. Every now and then I hold sample sales, and you would be able to pop into the studio beforehand to try those pieces on. Sign up to the newsletter for the heads up.

I'd love to welcome you to the studio if you'd like to find out more, leaf through fabrics, and chat through ideas.

FAQ's